Refund policy

The promise is simple: if it's wrong, we make it right. We take care of our own.

Everything's made to order, so we don't do mail-it-back returns for second thoughts. But if there's an actual problem, we move fast and don't make you fight for it:

• Defect, misprint, damage, or wrong item? Reach us at customerservice@nodzombie.com within 30 days of purchase. We might ask for a photo — quick quality-control check — then in almost every case we ship a free replacement. No need to send anything back.
• Don't want a replacement? Pick another item of equal value, or take a full refund. Your call. Within 30 days of purchase.
• Refunds return to your original payment method. Banks move at their own pace once we cut it loose.
• Sizing: check the size chart before you order. Made-to-order means no restock swaps — but the satisfaction promise still covers you if something's genuinely off.

No phone-tree runaround. No five-round chatbot. Tell us what happened, we fix it. That's it.